Frequently Asked Questions
Q: What is the shelf life of my chocolates?
A: Bonbons - since we use only natural and fresh ingredients, such as cream, butter and real-fruit purees, to make our fillings, the bonbons are best enjoyed within 3-4 weeks from the date they were made, which is stamped on a sticker on the base of the box.
Chocolate mendiants/open hearts/tablets - up to 6 months.
Q: Do you accept bulk/wedding/corporate/custom orders?
A: We would love to be a part of your special event!
Please contact us via email email@example.com, including the following in your request:
Date of Event
Number of attendees
Desired product and box size
If you require delivery
Additional requests related to colour palette/ packaging.
Q: How do I store my chocolates?
A: Dark, cool place (15-20°C is ideal), away from direct sunlight and strong-smelling foods. A pantry or a kitchen cabinet works best. No need to refrigerate, but if you must, it's best to place chocolates in a sealed container to preserve their shine.
Enjoy at room temperature.
Q: How much in advance should I place an order?
A: We advise our clients to place their orders as soon as possible. If an item is showing to be in stock on the website, then you may pick it up the next day (except Sunday).
For bulk orders, we recommend placing an order 2-6 months in advance - especially if your event falls on a busy period, such as the Christmas holidays. Sometimes, we do have availabilities on short notice, but we advise you to contact us in advance at firstname.lastname@example.org
Q: What kind of chocolate are you using?
A: We use a variety of high-end couverture chocolate (chocolate with a cacao butter content of 32% or more), such as Cacao Barry and Valrhona.
Q: Can you cater to my allergies?
A: We can absolutely do our best. Please send an email to email@example.com telling us about your allergy, so we can provide you with the options from our menu that may be suitable for you.
Please note that our kitchen is not an allergen-free environment, therefore, every chocolate produced here may contain traces of nuts, gluten, peanuts, dairy, eggs and soy.